Having had several amazing instances of very poor customer service lately, I wonder how often companies think about how their customer...

here is a great poem in "Seuss-like" style (my kind of poem!) on a great blog by Jill Konrath. I couldn't agree more with what she's...

I ran into this article in an archive from Entrepreneur magazine - it lists some of the characteristics of great sales professionals in...

As this blog has been a bit sporadic lately, I was thinking of how Q3 can be a challenge for folks. Many of us mentally downshift,...

Try this for yourself or join me to participate (email me for more info on dates, fees, etc.)

Today I talked with someone who does sales coaching, does training, and helps clients in many ways like I do. However, I don't see this...

Candace Heckman wrote in the Seattle P-I about Edmonds.com journalist Phillip Reed, who went "undercover" for three months becoming a...