After writing about my contact lens saga, I was pleased to see these facts in my inbox - facts we have all heard but bear repeating,...

When I'm frustrated by mistreatment in a retail purchase transaction, I usually state, calmly, that "I'm just trying to be a customer."...

It's August 1st - amazing how time flies, isn't it? All those summer plans now become either scheduled on the calendar or will blur into...

We had a good idea, so started a small business and didn't think about what it would take to be a salesperson for the business.

There is a long-standing debate about the great downside to cold calling prospective clients - and you can do a search to find many...

Once in a two-day training program while somewhat bored, I made a list of all of the sales managers I'd directly reported to throughout...

After calling a few numbers to find a local drycleaner willing to clean a wedding dress, I came upon a gentleman who had a hard time...