I am really proud of the new book that was a collaboration between Lisa and Chuck Dennis of Knowledgence Associates and myself called, 360 Degrees of the Customer. It is full of specific tips and insights on marketing, sales, and customer service and very relevant in these tougher times. Lisa is a long time marketing and sales expert, Chuck is a customer service expert (is @angrycustomer on Twitter) and I am passionate about helping business owners and sellers gain new tips and ideas that are easy and quick to implement.
The book makes a great gift for that hard to please entrepreneur or business person. Drop a note if you are looking for a quantity order for your whole customer-facing team at your organization.