As I was talking to a colleague and friend of mine in business today, I was thinking about my survival plan and a main strategy in selling - having a plan A, plan B, and often a C or even a D when working with people and all different situations.
I'd given her a suggestion about how to re-contact a former customer - without going into the story, I'll just share what she wrote to me:
If you had not given me the ammunition to have another reason to call, I would have broken down and the call would have been very awkward. However, I didn’t skip a beat,........
What she is saying is that she was ready for the unexpected this time - because I had helped her prepare for it. Find ways to get your alternate suggestions ready in case your "plan A" backfires.
